Privacy Policy

The revised privacy policy will be effective starting on March 25, 2020.

Introduction

This Privacy Policy discloses the policies of www.hunterlab.com and its operator HunterLab (collectively “we" or “us") regarding the collection, use and disclosure of information you submit to us through the Website.

HunterLab cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services and websites (collectively, our “Services”). Your personal data includes information such as:

• Name
• Address
• Telephone number
• Email address
• Job Title
• Employer Name
• Other data collected that could directly or indirectly identify you

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach us at privacy@hunterlab.com. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

Likewise, we’ve also created a GDPR Request Form on how to exercise certain rights that might be available to you if you are a citizen or a resident within European Union in which GDPR is applicable.

Your California Privacy Rights

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at privacy@hunterlab.com. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.

User Consent

By accessing or otherwise using the Website, you agree to the terms and conditions of this Privacy Policy, which is incorporated into and forms a part of the Website’s terms of service. You expressly consent to the processing and use of your information as described herein.

What Information Do We Collect?

We collect information so that we can provide the best possible experience when you utilize our Services.  Much of what you likely consider personal data is collected directly from you when you:

• Submit an enquiry about our services through contact and request for quote forms. (ex: Name, Email Address, Mailing Address, Phone Number, Job title)
• Request assistance from our customer support and services team through our support site. (ex: Name, Email Address, Mailing Address & Phone Number)
• Subscribe to our marketing communication programs such as blogs, newsletters etc. (ex: Email Address)
• Sign up for our support programs. (ex: Name, Email Address, Mailing Address, Phone Number, Job title)
• Participate in surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.   

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance.  These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Data about Usage of Services is automatically collected when you use and interact with our Services, including search keywords, metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location. 

Analytics and similar technologies on our websites allow us to track your browsing behavior, links clicked, pages visited, time spent, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.

Account related information is collected in association with your use of our Services, such as instrument serial number, purchases, purchase date, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you.  If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How Do We Utilize Information?

We collect various information relating to your use and/or interactions with our Services. We utilize this information to:

• Improve and optimize the operation and performance of our Services (including our websites)
• Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
• Detect and prevent fraud and abuse of our Services and systems
• Collecting aggregate statistics about the use of the Services
• Understand and analyze how you use our Services and what products and services are most relevant to you.

Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to perform services on our behalf, such as:

• Communicating with you, such as by way email or phone
• Customer relationship management
• Serving advertisements
• Conducting surveys and customer research.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any distributors and contractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you. We may contact you directly or through a third party service providers (including distributors) regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

• Email
• Text (SMS) messages
• Telephone calls
• Automated phone calls or text messages.

We will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at privacy@huntelab.com.

Transfer of personal data abroad.  For all EU citizens and residents (also members outside the USA), we may transfer personal data received through our website(s) to our Regional Managers and Distributors for providing services on our behalf. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

Website analytics.  We use multiple web analytics tools provided by service partners such as Google Analytics, Loop Analytics and HotJar to collect information about how you interact with our website(s), including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. The information collected is used and shared by these service providers in accordance with their individual privacy policies.

Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our web pages, and other websites, and based on the products you currently own.  These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our web pages and other websites.  Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based on your browsing activities and interests and to measure advertising effectiveness.  If you wish to opt out of interest-based advertising click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.

Third-party websites.  Our website contains links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit.

How Can You Access, Update or Delete Data?

To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please send us an email at privacy@hunterlab.com with your request. Our Email Marketing tool provides an option to unsubscribe from any future emails.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

How We Secure, Store and Retain Your Data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

• mandated by law, contract or similar obligations applicable to our business operations;
• for preserving, resolving, defending or enforcing our legal/contractual rights; or
• needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us at privacy@hunterlab.com.

‘Do Not Track’ Notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

Age Restrictions

Our Services are available for purchase only for those over the age of 18.  Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

Changes in Our Privacy Policy

This Privacy Policy is subject to occasional changes at our discretion.  We will post any such changes to this page and may otherwise post other alerts on the Website or communicate such changes through email.  If you disagree with any such changes, please cease using the Website.  Continued use following the posting of any such changes indicates your acceptance of the changes. 

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy, you may contact us by email at privacy@hunterlab.com.